Key Holder – Taylor Stitch

Taylor Stitch is a men’s lifestyle company headquartered in San Francisco, designing timeless, high-quality, and sustainable clothing built to last. We pride ourselves on exceptional, seamless customer service on and offline, and on stores that are clean, organized, and ready for every customer who walks in.

Role Overview

As a Key Holder in one of our retail stores, you’ll be on the sales floor delivering great service and driving results, with the added trust of keeping the store running when the Store Manager isn’t on site. You’ll open and close the store, handle cash and register procedures, and be the go-to person for the team during your shifts. This role is a step up from the sales floor for someone who’s ready to lead by example and own the outcome of every shift.

You’ll:

• Greet and engage every customer, offering guidance on style, fit, and product features to deliver a knowledgeable, memorable experience
• Drive individual and store sales performance through strong clienteling and product expertise
• Open and close the store according to Company procedures, including managing keys, alarm codes, and building security
• Count cash drawers, reconcile registers, prepare deposits, and complete end-of-day reporting
• Lead shifts without a manager on site by assigning floor zones, breaks, and tasks to the team
• Resolve customer concerns and routine operational issues on shift, and know when to escalate to the Store Manager
• Model sales techniques and product knowledge for newer team members, and support onboarding
• Process sales, returns, exchanges, repairs, and alteration orders accurately at the register
• Track alteration and repair orders from intake through customer pickup
• Partner with our e-commerce customer service team to resolve cross-channel customer issues
• Receive, process, and stock incoming shipments, and support cycle counts and inventory accuracy
• Keep merchandising standards, floor sets, and cleanliness sharp across the sales floor and stockroom
• Communicate shift notes, sales results, and operational issues to the Store Manager at handoff

What We’re Looking For

• 1+ year of retail or sales experience
• Experience with POS systems and cash handling
• Strong customer service and clienteling skills
• Demonstrated reliability, attendance, and punctuality
• Sound judgment and the confidence to serve as point of contact on shift
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Availability to work opening and closing shifts, weekends, and holidays
• Ability to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 lbs

Bonus Points If You...

• Have prior key holder or opening/closing experience
• Have worked with Shopify POS
• Have helped train or onboard new team members
• Know your way around menswear, fit, and fabrics

Why You’ll Love This Role

• Take on real responsibility and build leadership experience in a store that runs on trust
• Represent a brand known for quality, sustainability, and products built for the long haul
• Grow your skills in sales, operations, and team leadership with a clear path forward
• Work alongside a team that values honesty, purpose, and learning from each other
• Employee discount on Taylor Stitch product

Who We Are

Taylor Stitch is part of The Digital Stronghold, a portfolio of men’s lifestyle and performance brands including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics. Together, we build brands with staying power, backed by teams who care about the craft, the customer, and each other.

Our Values

• Own the outcome
• Move with purpose
• Speak truth, listen fully
• Learn and share
• Drop the ego
• Build for the long haul

Location & Travel

This role is based in San Francisco, CA. No travel is required. Hours include early-morning opening and late-evening closing shifts, as well as weekends and holidays.

Ready to Hold the Keys?

If you’re ready to step up, lead by example, and help keep our store running at its best, we’d love to hear from you. Apply today.