Marketplace Sales Specialist

Decorative Finishes @ Renovation Brands

About the Role:

Responsible for driving the growth of Marketplace and Wholesale channels (Amazon, Wayfair, wholesale, etc.) by delivering improved sell-through, market share improvement, increased average order value and brand awareness as well as provide a positive shopping experience for customers.

• Location: 100% Remote. (Required to work from any location within the USA.)
• Reports to: Sr. Manager - Merchandising @ Renovation Brands.
• Base Salary Range: $65,000 - $75,000 (experience & interview performance will determine actual number within the range).
• Annual Discretionary Bonus: bonus eligibility to be determined.

Responsibilities:

Marketplace Management

• Monitor listings, orders and sales from various sales platforms including but not limited to Amazon, Wayfair, Home Depot, Lowes, etc.
• Update and manage product listings, checking for accuracy in pricing, description/copy, and product availability
• Develop product descriptions and keyword research for optimal performance in multiple marketplaces
• Track website sales and develop ways to improve sales through marketing and/or product pricing
• Proactively identify product, service and marketplace issues and resolve them accordingly
• Identify processes and develop best practices for data exchange
• Stay up to date with the latest category trends

Customer Service

• Respond to customer emails, phone calls, and inquires in a timely and professional manner
• Assist in the development of customer service policies and procedures
• Assist with the placement of customer orders, refunds or replacements, order processing, fulfillment and shipping as needed
• Oversee all orders being shipped by ensuring they are accurate and shipped efficiently

Inventory Management

• Manage product inventory and maintain competitive pricing throughout various marketplaces
• Understand product inventory, analyze sales trends and communicate needs with appropriate individuals
• Assist the inventory team with demand planning and forecasting
• Assist in the development of strategies for pricing, inventory management and others

Qualifications & Skills:

• Minimum of 2+ years’ experience in an e-commerce sales role required.
• Experience with and/or thorough understanding of e-commerce experience with selling on Amazon, Wayfair, wholesale, or other related marketplace preferred.
• Experience creating and managing listings and selling products in various online marketplaces.
• Knowledge of digital marketing functions beyond merchandising including marketing and analytics.
• Experience developing product description and keyword research for marketplace.
• Experience providing online customer service and an understanding of the importance that customer satisfaction and feedback have on ability to succeed on amazon.
• Microsoft Office skills including Excel with knowledge of key functions and working with large data sets.
• Detail oriented with ability to work independently.
• Possess technical aptitude and able to learn new technologies.

Candidate Experience:

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

Our focus is on creating design-rich home improvement product offerings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to DEI:

At Renovation Brands, we celebrate our inclusive work environment, and we encourage applicants from all backgrounds and perspectives to apply. We are committed to having an inclusive and transparent work environment where every voice is heard and acknowledged, assisted by our employee-lead programs such as our Culture Team. At Renovation Brands, we embrace our differences, and believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.

As we continue to grow, onboarding great talent to help us execute our mission and vision is our top goal. From California to New York to Massachusetts to Florida, our team members collaborate and deliver groundbreaking eCommerce projects from across the United States. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match
• Paid Vacation, 5 Paid Sick Days, and 10+ Paid Holidays, including Floating
• Paid Parental Leave
• Aggressive Employee Discount program across all brands at a price of 10% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program
• Discounts through LifeMart

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.

Our foundation is supported by five (5) core values that serve as pillars of our culture:

• Empower the Customer – This is about their vision, not ours.
• Think big. Move fast – We sprint when others stroll.
• We’re a team first – Period.
• Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required.
• Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch.

Our Brands:

• American Tin Ceilings
• Reggio Registers
• Baseboarders
• Cast & Bevel
• Décor Planet
• RTA Cabinet Store
• Electric Fireplaces Direct
• Mantels Direct
• Trueform Concrete & Blendhouse

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn