More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

Job Overview:

At Ledge, we believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in-pool and poolside product design space, our mission is simple yet powerful: to help our customers manifest their identity by elevating their approach to outdoor living.

The Consumer Experience Inside Sales Representative is a highly motivated and results driven individual responsible for handling inbound and outbound consumer calls, emails, texts and chats with a strong focus on selling, upselling and cross-selling our products. This role will work with potential and returning customers on product recommendations to process orders driving revenue growth.

Key Responsibilities:

1. Engage with inbound and outbound consumer inquiries to drive sales and conversations
2. Developing new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow ups
3. Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
4. Communicating with consumers to understand their needs and requirements to identify sales opportunities
5. Meet or exceed monthly sales and productivity budgets
6. Accurately log consumer interactions and opportunities in CRM (e.g., HubSpot and NetSuite)
7. Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
8. Collaborate cross-functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
9. Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

• 3+ years of inside sales experience in a contact center environment with a proven track record of meeting revenue goals
• Strong written and verbal communication and interpersonal skills with a consumer first attitude
• Experience in working with contact center phone systems, CRM and/or ERP systems (e.g. HubSpot preferred or Salesforce and NetSuite preferred)
• Ability to multitask, prioritize and manage time effectively in a fast paced inside sales contact center environment
• Background in furniture/home decor sales for eCommerce business or retail is a plus
• Experience with using CRM and ERP systems (NetSuite, Hubspot) and contact center phone systems.
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Workspace applications, including Google Sheets and Docs

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.