Founded in 2011, Ledge Lounger Inc. (“Ledge”) is a pioneering luxury pool and patio furniture company that has set new standards in outdoor living. At Ledge, our Katy, TX headquarters serves as the hub for meaningful face-to-face connections among colleagues, igniting creativity and driving success. With a strong commitment to innovation, quality, and elegant design, Ledge has quickly risen to prominence in the industry. Experience the satisfaction of working with top-tier outdoor furnishings and accessories at Ledge. Our core values – Loyalty, Ethics, Drive, Grace, and Evolve – underpin every aspect of our business, and we're dedicated to fostering a positive and collaborative work environment where these values thrive.

Craft your career with an American original brand. Over the years, Ledge has earned numerous accolades, including multiple appearances on the Inc. 5000 list for fastest growing companies and the prestigious Global Award from Good Design, a testament to our exceptional craftsmanship and design principles. Additionally, Ledge has continuously appeared on Houston's 50 Best Places to Work lists. As we continue to evolve and inspire outdoor spaces worldwide, our passion for quality, creativity, and customer satisfaction remains at the forefront of our journey.

Job Overview:

The Director of Sales Operations will play a key role in optimizing sales processes, driving team performance, and enhancing customer satisfaction. This position oversees Customer Service and Inside Sales teams, focusing on showroom and tele-sales operations (excluding e-commerce). You will collaborate with cross-functional teams, leveraging NetSuite to ensure seamless sales execution and operational efficiency. At Ledge, your career isn’t just a job – it’s a journey of continuous elevation and achievement.

Key Responsibilities:

1. Team Leadership: Manage and mentor the Customer Service and Inside Sales teams, fostering a high-performance and customer-centric culture.
2. Sales Strategy: Develop and implement strategies to optimize sales processes, increase revenue, and improve customer experience.
3. Operational Excellence: Ensure efficient workflows and systems, utilizing NetSuite to support reporting, sales forecasting, and process improvements.
4. Collaboration: Work closely with the VP of Sales, marketing, and operations teams to align on business goals and drive growth initiatives.
5. Performance Metrics: Establish KPIs for Customer Service and Sales teams, regularly analyzing performance to identify areas for improvement.
6. Customer Experience: Champion initiatives to enhance customer satisfaction across all sales channels.
7. Training and Development: Develop training programs to enhance team skills, product knowledge, and service excellence.

• Bachelor’s degree in Business, Sales, or a related field (MBA preferred).
• 7+ years of experience in sales operations, customer service, or related roles, with at least 3 years in a leadership capacity. Proven ability to lead, motivate, and develop high-performing teams.
• Familiarity with the luxury consumer goods industry is a plus.
• Proficiency in ERP systems, especially NetSuite, and experience with CRM tools. Strong analytical and problem-solving capabilities, with a data-driven approach to decision-making.
• Excellent verbal and written communication skills, with the ability to influence and build relationships across all levels.

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.