B2B Account Manager

Artifact Uprising

Artifact Uprising

Sales & Business Development

Denver, CO, USA

USD 80k-90k / year

Posted on Apr 14, 2026
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Artifact Uprising is looking for a detail-obsessed, customer-first B2B Account Manager to own the post-sale lifecycle of our B2B business. This is a role for someone who loves bringing order to complexity — taking a newly closed account and seeing it all the way through to a happy, reordering customer — and who gets genuine satisfaction from building the systems that make that happen consistently.

You'll own production coordination, account health, and reorder cadences for every customer. You'll also be the person who looks at our current workflows and asks "why is this still manual?" — building automations that free you and the team to focus on the work that actually requires a human. If you're equally comfortable managing a vendor escalation, nurturing a long-term account relationship, and building a CRM workflow, this role is for you.

Job Responsibilities

    Production & Account Management

  • Support pre-sale and own the post-sale relationship for all B2B accounts. Serve as the primary point of contact for active accounts from signed contract through delivery and reorder

  • Coordinate internally with operations and production teams to ensure accurate, on-time fulfillment

  • Review all orders for accuracy against customer specs; manage revisions and flag discrepancies before they reach production

  • Provide proactive project status updates; resolve issues before customers have to ask

  • Document account-specific requirements, preferences, and sensitivities in CRM for every active account

    • Conversion Process & Automation

  • Build and maintain automated CRM workflows: lead routing, follow-up sequences, quote delivery confirmations, project status notifications, reorder reminders, and satisfaction check-ins

  • Create and maintain a library of proposal templates, customization guides, and product explainers that help the Sales Rep close faster

  • Own the onboarding sequence for new B2B accounts: welcome communication, kickoff process, and first-order checklist

  • Identify and implement process improvements + documentation that reduce manual work, decrease turnaround time, or improve accuracy

  • Maintain organized account records, communication logs, and order histories in CRM

    • Retention & Growth

  • Monitor account health indicators (order frequency, volume trends, communication responsiveness) and flag at-risk accounts early

  • Identify upsell and expansion opportunities within existing accounts and surface them to the Sales Rep for pursuit

  • Conduct periodic account reviews with key customers to assess satisfaction and deepen relationships

  • Manage reorder cadences and build automated reminders tied to customer order history

Qualifications

  • 3–5+ years in account management, customer success, or operations — ideally in a production, print, or custom product environment

  • Demonstrated experience building or improving operational workflows, not just following them

  • Comfort with CRM automation tools (HubSpot workflows, Claude Cowork or OpenClaw, Zapier, etc.); must be driven to identify, build, and implement multi-step automations independently

  • Strong project management skills; able to juggle multiple active accounts and orders in a clean, clearly auditable/transferable way

  • Analytical mindset - you look at conversion data and see opportunities, not just numbers

  • Excellent written communication; proactive and responsive with customers

  • Familiarity with on-demand printing, photo products, or similar production environments strongly preferred

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.
Artifact Uprising was recently named on the Built In Colorado’s 2024 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.
Job Perks
Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, Gym partnership with ClassPass, 401(k) matching plan, Year-End Company Bonus Plan.
Why Artifact Uprising?
Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
Interested in this position?
Tell us why you want to work at Artifact Uprising and what we should know about you.
Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based upon race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.

80000 - 90000 USD a year

Apply now
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