Customer Experience Phone Agent (Seasonal)
Artifact Uprising
Customer Service
Denver, CO, USA
Posted on Thursday, August 22, 2024
As a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience.
Please Note: This full-time position will start on Monday, October 21, 2024, and end on January 10, 2025. This position requires a flexible schedule. Remote opportunity.
Pay: $20 an hour
Responsibilities and Duties:
- PHONE SUPPORT: Respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues.
- ISSUE RESOLUTION: Effectively troubleshoot and resolve customer problems, ensuring high customer satisfaction.
- PRODUCT KNOWLEDGE: Develop a deep understanding of our products/services to provide accurate information and customer assistance.
- CUSTOMER ASSISTANCE: Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues. (While this is mainly on phones, may include some emails and/or chat)
- DOCUMENTATION: Accurately record and document all customer interactions, including issues and resolutions in our CRM system.
- QUALITY ASSURANCE: Ensure all interactions adhere to company policies, procedures, and service quality standards.
- FEEDBACK AND IMPROVEMENT: Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes.
- CUSTOMER EDUCATION: Educate customers on product features, usage, and best practices to enhance their overall experience.
- UPSELLING AND CROSS-SELLING: Identify opportunities to upsell or cross-sell additional products or services.
- TEAM COLLABORATION: Collaborate effectively with other departments, such as technical support and customer experience.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service or call center experience is a plus.
- Excellent verbal communication skills.
- Patience and empathy when dealing with customers.
- Strong problem-solving abilities.
- Strong multitasking skills.
- Proficiency in using CRM systems and call center software.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to work flexible hours, including evenings and weekends if required.
About Artifact Uprising
Artifact Uprising® creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories “Off your device, into your life.™” Signature products include premium quality photo books whose interior pages are printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.
Job Perks
A hard-working, fun, and tight-knit company culture working remotely. Why Artifact Uprising?
Creative Freedom
We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.